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Transparency Earns Trust
Customers are all looking for transparency in a world filled with distrust. Hiding information is immediately taken as a negative in today’s world; therefore, to build any loyalty you must use...
View ArticleDealing with Conflicts of Interest in the Workplace
I recently read with horror about employees at a North Carolina restaurant serenading a group of police officers with a foul-mouthed rap song degrading these customers....
View ArticleDealing with Entitlement
Dealing with entitlements of customers and employees is a growing concern for business leaders. For example, in an online discussion, a person was upset about a restaurant wanting to charge for extra...
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